Call Center Services

Outbound Call Center Services are important as they allow your business to reach either its customers or its prospective customers that it is looking to convert. In order to reduce the cost of operations and to focus on their core competencies, businesses choose to outsource these services to outsourcing companies that have relevant experience and good track record for providing outbound services.

Our outbound call center services help businesses increase their revenue, retain customers, get customer feedback and so much more. Our outbound services include lead generation, appointment setting, customer surveys, sales services and more.

Your customers demand multi-channel support. That is why we offer chat support services that help you take care of your customers when they are on your website or app. With chat support services, you give your customers the convenience to get in touch with you while they are on the go. Chat support service is the best solution you can provide to ease the customer experience on your website. To ensure that maximum of your visitors is converted into buying customers, you require to outsource chat support service to a renowned vendor.

Email is still the most popular mode of communication between customers and brands. That is why we offer email support services that help your business increase its customer satisfaction by handling all customer queries via email in a timely and professional manner.

With our IVR, Ewhen customers ring your contact telephone number, they will be greeted with a professionally recorded welcome message and presented with simple keypad options to be call routed. Incoming calls often ring with the promise of business. “ConVox Receptionist” helps you translate that promise into business. It not only helps you handle each incoming call effectively, but also puts valuable data at your disposal for monitoring and improving business processes.